Orders, shipments and deliveries

No, the shopping cart is linked to the user, not to the account.

Shipping fees may be added to your order, depending on the purchase policy.

The term ''shipped'' means that the order is on its way. Once the order status is changed to ''shipped'', please allow 48-72 hours for delivery to be completed.  If, after this time, you have not received your order, please contact our Customer Service team at 1-800-409-0301 or by email at [email protected] so that we can quickly resolve the situation.

You can access our purchase policy by clicking here. 

When an order includes a product that is out of stock, it will be shipped even if it is incomplete, so that you get the products you need quickly. Once the product is restocked, it will be added to another one of your orders and shipped. To track your products awaiting shipment, select the name of your establishment (in the top menu bar). Then click on “Products awaiting shipment” to access the page. 

To verify if it is possible to modify an order, please contact our Customer Service at 1-800-409-0301 or by email at [email protected].

To verify if it is possible to cancel an order, please contact our Customer Service at 1-800-409-0301 or by email at [email protected].

First, please check your packing slip to confirm that products are missing (we sometimes ship partial orders).

If a product is indeed missing, please contact our Customer Service team at 1-800-409-0301 or by email at [email protected].

Please inform our Customer Service team at 1-800-409-0301 or by email at [email protected].

They will explain how to return the product. Thank you for your honesty!

Once your order has been placed and approved, you will receive a confirmation email. This email will contain a link allowing you to track your order status.

Yes, all orders placed from the same account are visible in the "Account" section. To access it, click on your establishment's name at the top of the page, and then on 'Orders'.

To access the payment step, any order placed via the website must total at least $10 (before taxes).

*Shipping fees, if applicable, are extra.

Yes! Quick orders are available directly in the shopping cart.

For more information on this feature, read the procedure for placing a quick order.

Yes. The Procedure for placing a quick order procedure lists the steps to take. To learn more, click here. 

Yes, you sure can! You can purchase special order items exactly the same way as regular products!

Important note: Special order products cannot be returned.

To track your products awaiting shipment, select the name of your establishment (in the top menu bar). Then click on “Products awaiting shipment” to access the page.

You will see a list of products that are waiting to be shipped for the establishment (not those that you have personally ordered).

This page is only accessible to users with the roles of Administrator, Treasurer or Buyer.

No. Products awaiting shipment ordered from our old website will be shipped. You can access the complete list of these products on the “Products awaiting shipment” page. Access this page by selecting the name of your establishment (in the top menu bar). You will see a panel appear with the option “Products awaiting shipment.”

The “Products awaiting shipment” page lists all B/O and special order products ordered through Customer Service or online. You can access this page by selecting the name of your establishment (in the top menu bar). Then click on “Products awaiting shipment.”

You must place the order before 3pm (local time of the warehouse that your establishment is associated to). 

No. The order confirmation uses the old CDMV platform IDs and will do so until the transition is completed. The new ID (email) associated with the new transactional site is only used to place an order. This situation is temporary, you will be informed as soon as your login ID can be updated.

eServices remain accessible through the old transactional platform for now, you can access it by clicking here. You can also click on your establishment’s name in the top right corner to find a link.

These products remain accessible through the old transactional platform for now. You can access the login page here or by clicking on ‘controlled substances’ in the products menu of the new platform.

Please contact our customer service team at 1-800-409-0301 or by email at [email protected].

The quick order option is found in the top right corner of the cart section. You can place a quick order by inputting codes manually or by uploading a file. 

For more information about the quick order option, click here.

To do so, you must communicate with our customer service team at 1-800-409-0301 or by email at [email protected].