Access to the platform
Important note
The “User Management” functionality is now available. You can add, modify, or delete users autonomously and assign them different accesses. To learn more, click here.
Quick questions:
I forgot my password. How do I reset it?
On the login page, click on “Forgot your password.” After you enter your email address, a verification code will be sent to your inbox. Enter this code on the platform, then choose a new password.
How do I change my accesses?
Only users with an Administrator role can access the User Management functionality. View the procedure by clicking here.
Is there a maximum number of users per account?
No. You can add as many people as you want. However, you are also responsible for removing their access if they leave the establishment you work for.
Can a user have different roles in different accounts? For example, can a user have a “Visitor” role for a small animal account at an establishment, and a “Buyer” role for a large animal account at the same establishment?
Yes. Once logged in to the site, they will simply need to choose which account they wish to use.
I have created my users, but they are unable to log in. Why is that?
Once the users are created, they must complete the registration process via the invitation they will have received by email. If they do not see the invitation in their inbox, have them verify the spam folder.
There is no/no longer a user with the Administrator role within our establishment’s account. How do I create or assign an Administrator role?
To create an Administrator, please contact us by phone at 1-800-409-0301 or by email at [email protected].
How can I change my password?
By clicking on ‘Forgot your password?’ on the login page and following the instructions.